Automatic evaluations and overview of your dialogues
When QualityAgent automates your quality assurances, it unleashes human resources and lets you focus on the things that are value creating for your contact center.
what is the idea
Quality in the forefront
QualityAgent is an intelligent quality assurance tool, that, among other things, can be used for employee development in your contact center.
With QualityAgent as your quality assurance tool, your employees will have an increased focus on raising the quality of their calls, which thus gives your customer a better experience in the meeting with your contact center. When you use QualityAgent as your quality assurance tool, you can focus on the things that are value creating for your contact center.
Functional quality assurance tool
You can analyze the employees and their dialogues from a range of parameters based on the automatic transcripts.
Listen to your employees' calls across the system's features.
In QualityAgent you can generate reports based on specific key figures.
Develop and motivate your employees with the built-in evaluation forms.
Outline of the statistics that is relevant for the quality assurance in your contact center.
QualityAgent automatically transcripts your employees' calls.
QualityAgent is of great value to my contact center
Before I started with QualityAgent, there was great uncertainty about the quality of our calls, and our customers could feel it. After we got started with QualityAgent, our quality has been significantly improved because we can easily go in and identify specific challenges.
Easy to use
I was skeptical before I got started with QualityAgent because I thought it would take too long to get in and figure out how to use. But after just a short time, it was up and running without any problems and we are now taking advantage of all the features of the system.
An essential part of our quality assurance
QualityAgent makes it easy for me to talk to my employees and show them specifically where they can improve. That is why QualityAgent is essential for our quality assurance.
Ready to get started?
Contact us and get a trial period on QualityAgent.