Automatic evaluations and overview of your dialogues

When QualityAgent automates your quality assurances, it unleashes human resources and lets you focus on the things that are value creating for your contact center. 

Overview of dialogues with the opportunity to search and filter

Value creation and safety for employees on different levels

 

Automatic warnings and notifications based on your needs

Automated follow-up between agent and supervisor/coach

Dashboards with the actual tendencies in your calls 

what is the idea

Quality in the forefront

QualityAgent is an intelligent quality assurance tool, that, among other things, can be used for employee development in your contact center.

With QualityAgent as your quality assurance tool, your employees will have an increased focus on raising the quality of their calls, which thus gives your customer a better experience in the meeting with your contact center. When you use QualityAgent as your quality assurance tool, you can focus on the things that are value creating for your contact center.

all the way around

Listen across the system’s features

QualityAgent lets you listen to your employee’s dialogues while you are working across the system’s features. The possibility to listen to your employees calls across the system, lets you get all around the employees. For example, you can listen to a specific employee’s dialogues while you are making an evaluation of the employee.

The player consists of a range of features, which lets you start and stop the audio file or change the speed of the playing. 

Functional quality assurance tool

Features

Contact

Are you prepared?

Contact us and get a trial period on QualityAgent.

Peder Nørgaard

CEO

E-mail: pn@qualityagent.dk
Phone: +45 78 79 75 10