Automatic evaluations and overview of your dialogues
When QualityAgent automates your quality assurances, it unleashes human resources and lets you focus on the things that are value creating for your contact center.
what is the idea
Quality in the forefront
QualityAgent is an intelligent quality assurance tool, that, among other things, can be used for employee development in your contact center.
With QualityAgent as your quality assurance tool, your employees will have an increased focus on raising the quality of their calls, which thus gives your customer a better experience in the meeting with your contact center. When you use QualityAgent as your quality assurance tool, you can focus on the things that are value creating for your contact center.
all the way around
Listen across the system’s features
QualityAgent lets you listen to your employee’s dialogues while you are working across the system’s features. The possibility to listen to your employees calls across the system, lets you get all around the employees. For example, you can listen to a specific employee’s dialogues while you are making an evaluation of the employee.
The player consists of a range of features, which lets you start and stop the audio file or change the speed of the playing.
Functional quality assurance tool
Features
“

REACH OUT
Ready to get started?
Contact us and get a trial period on QualityAgent.
IntraManager PLC
E-mail: info@intramanager.com
Phone: +45 78 70 17 72